01Start with shared context
Bring the relevant people into the initial conversation. A system administrator can explain access constraints, a process owner can describe exceptions, and a delivery specialist can clarify how the current work is supported.
02Agree the boundaries
Decide who owns each system, integration and decision. Make dependencies explicit, including required access, review responsibilities and the points where a change needs another team’s input or approval.
03Make the handover practical
Document the workflow and the support path in terms each team can use. Agree how issues are raised, how changes are reviewed and how everyone will know that a handoff has completed.