Agree the operating model
Define who monitors the workflow, who handles an incident and how the business raises a request. Match the support arrangement to the number of systems, their importance and your team’s needs.
Solutions Managed automation
Built is the beginning.
Keep your production workflows useful as your business, records and tools change.
Talk about your businessA connected workflow
- Operate
- Observe
- Prioritise
- Improve
Built around your team.
People. Knowledge. Work.Explore the approach
The approach
Automation needs attention after launch. We help operate and improve the systems we build, keeping the conversation focused on the work they support, the exceptions they encounter and the outcomes your team sees.
Review what happens in practice
Use performance and cost reporting to understand how the workflow is being used. Look at failed runs, manual interventions and changing input quality alongside the headline outcome.
Improve with a clear priority
Turn recurring issues into a focused backlog. Review changes with the process owner, test them against representative cases and release them with an understood effect on everyday work.
In practice
What this could look like.
A document workflow starts seeing a new supplier format. The team reports the exception, the handling is updated and tested, and the change is reviewed in the next performance conversation.
An example workflow, shaped to the systems and responsibilities of your business.